1/ Forms of delivery
For Ho Chi Minh City: Pay later (COD - delivery and collection).
For other provinces: Please transfer payment in advance, our company will confirm and deliver the goods.
2/ Estimated time for delivery
Normally after receiving order information, we will process the order within 24 hours and respond to customers with information about payment and delivery.
Delivery time is usually within 1-5 days (depending on area) from the date of closing the order or as agreed with the customer when placing the order. However, there are also cases where delivery takes longer due to circumstances. Force majeure situations are as follows:
-Our staff cannot contact customers by phone so we cannot deliver.
-The delivery address you provided is incorrect or difficult to find.
-The number of orders suddenly increased, causing slow order processing.
-Partners provide goods slower than expected, causing deliveries to be delayed or shipping partners to deliver goods late.
Regarding shipping fees, we use an external shipping service, so shipping fees will be calculated according to the shipping unit's fees depending on the location and volume of the order. The customer will quote the specific fee to the customer.
3/ Geographical deadlines for delivery
For provincial customers who want to buy in large quantities or wholesale customers who want to buy products, we will ask for delivery services from shipping companies or car operators provided by you, the cost will be calculated. according to the fees of the transportation service providers or according to the agreement between the two parties.
